Terms & Conditions

Terms and Conditions


Impex Furniture (“H&H Brothers UK Limited”, “we”, “our” or “us”)

Welcome to the Impex Furniture website terms and conditions for use. Please read them through carefully before using the website. They do not affect your statutory rights. Your continued use of this website constitutes your agreement to be bound by these terms and conditions which shall also govern all transactions on the website to the exclusion of any other terms and conditions.

Impex Furniture reserves the right to change these terms and conditions from time to time without notice to you and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions. You will be requested to read and accept these terms and conditions every time you place an order. For this reason we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions.

Before you place an order, if you have any questions relating to these terms and conditions please contact our online team by e-mail sales@Impexfunriture.co.uk or call us on 0121 359388 between 10am and 4pm Monday to Sunday.

A.  Opening an Account

Before you can make your first purchase we recommend that you register your details with us although you can checkout as a guest as well. This can be done via our website using My Account and then create an account.

B.  Purchase Of Products

Placing the order

  1. Firstly, please check that the item is in stock. If the website shows zero stock, please contact us for a delivery timescale before placing an order
  2. Please note that when you place an order via our website, it will automatically be allocated to you.
  3. You place an order on the website by selecting the item(s) and pressing the ‘shopping cart’ button and following the subsequent instructions.
  4. You will have an opportunity to check and correct any input error in your order up until you click the Submit Order button.
  5. After you have placed your order you will receive an order acknowledgement e-mail from us.
  6. Once payment terms have been agreed and / or payment has cleared, and we have determined the availability of stock we will arrange for the delivery of the goods to you as specified.
  7. We reserve the right to decline all or part of any order for whatsoever reason and should this occur we will e-mail you with these details.
  8. It is recommended that you retain all e-mails relating to your order and contract.

The details of your specific contract are filed by us on a secure server. Should you want any information regarding your order you may contact us.

 Payment Information

  1. We take payments online and over the phone. Once we have received your order we will be in contact at the point of product dispatch to confirm delivery day. We reserve the right to refuse to deliver an item if payment has not been made prior to delivery.
  2. Items that are either not in stock, or inbound, can be reserved by placing an order in the same way as above. Payment will be taken upon at the time of order in the same way as 'in-stock' items.
  3. We will advise you if your payment details cannot be authorized for any reason. We may then invite you to pay by another method.
  4. All prices and charges on this website are quoted in UK pounds. Most of our items are advertised with FREE delivery to UK mainland, other areas delivery charges vary depending upon the destination of the item. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order.

C. Furniture Delivery Service 

Yes you can collect by prior appointment from our warehouse in Birmingham West Midlands (B7 4NT).  Depends which item you are interested to buy as some of our solid wood furniture items deliver directly from manufacturer/wholesaler, please let us know before you come so we could assist you accordingly. Collection is available between 9am and 5pm, Monday to Sunday.  Call us on 0121 359 3844 to make an appointment and get directions.

The Impex Furniture Delivery Service

  1. Most of our items will be delivered Next Day free of charge (This offer excludes extremities & surcharge areas such as Scotland/Wales for large solid wood fully assembled furniture items). Please contact us if you require further details.
  2. Delivery outside our normal areas may be subject to a surcharge. The surcharges are listed by postcode so that you have visibility of them whilst ordering on the website.
  3. Due to the risk of money going missing, we do not operate a cash-on-delivery system.
  4. Any Large Solid Wood Fully Assembled Furniture items offered 7-14 days delivery time are booked in by telephone 2-3 days in advance so that our customer knows when to expect their consignment. Orders will only be scheduled for delivery if a delivery contact telephone number supplied.
  5. For large Solid Wood Fully Assembled Furniture Items In order to keep delivery costs low, we only make one attempt at delivery. If the customer is unable to accept the delivery on the first attempt, a second delivery charge will be levied. Please note that our insurance policy only covers us for delivery to your door, and does not extend to moving furniture up steps or inside the property. As a result, although our friendly drivers will be of assistance wherever possible, we cannot be held responsible for any damage caused. All deliveries are one-man deliveries, so please be aware that the driver may require assistance if access is difficult.
  6. In order to keep delivery costs competitive, we may deliver items on a pallet, especially to outlying areas. Please make sure, where applicable, that you are aware that pallets are normally only delivered kerbside, so arrangements will need to be made to take the furniture indoors.
  7. Whilst we make every effort to dispatch the products on time, we do not accept any liability for any failure to deliver on the stated date or at the stated time.
  8. You will become the owner of the goods at the time of delivery, provided that we have received payment in full for the goods. The only exception to this is where either designated courier or customer are collecting directly from us. In this instance, the designated courier, or customer will become of the owner of the goods once they are loaded onto the vehicle.

D. Returns, Damages, Defective Items, Refunds and Cancellations 

Returns (Please also see section "E" Furniture, Designs and Characteristics)

  1. We accept returns for transit damage, providing that the delivery was carried out by us and that we are informed within 48 hours of the delivery via the 'Impex Furniture returns form'. Any manufacture or product quality issues can be returned providing we are notified with 30 days via the 'Impex Furniture returns form' and that we accept the issue as being a valid quality issue. We will attempt to resolve the issue with a fair and reasonable financial offer.
  2. Because we are confident in the quality of our pieces and the representation of our products in the advertisements, the carriage costs relating to the return will be at customer’s expense unless extenuating circumstances are agreed by Impex Furniture. We only ever chargeback our 'cost' for returns, or alternatively, our customer can use their own designated carrier to return the item.
  3. All return items must resell able in 'as new' condition, therefore they must be in the original wrappings and unused and unassembled (if applicable). Please ensure that the person unwrapping the item is very careful to keep the packaging intact. This is also essential in preventing the item being damaged on its return. Responsibility for items damaged during return because of inadequate wrapping lies with the customer. We regret that under no circumstances can we accept returns that do not have their original packaging.
  4. In the event of order cancellation - If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will credit your account for the goods in question including the delivery and in any event within 7 days of the cancellation being accepted by us.



Nearly all damage occurs during transit. If you are using the Impex Furniture delivery service, all items are signed for as proof of delivery. Please ensure that prior to signing; you check that the packaging is intact. We are unable to accept claims for damages where the item has been signed for as ‘packaging intact’.

Damages will be replaced free of charge, providing that you inform us via Email within 48 hours of the item being delivered.

All damage claims must be supported by evidence in the form of digital photographs which you should email to us.

We are unable to accept the return of any damaged items if the item was not delivered by Impex Furniture.

Defective Items

In the highly unlikely event that an item is defective, you must inform us by Email within 7 days.

Claims for defective items must be supported by evidence in the form of digital photographs which you should email to us

Impex Furniture will inspect the item to verify that the item is defective and if it is, the customer's account will be credited for the full value of that item, including carriage. If the item is deemed not to be defective, a full explanation will be provided by Impex Furniture. Impex Furniture has the final say on whether an item is defective or not. The value of the credit issued to the Business Partner is at Impex Furniture’s discretion and each case will be considered on its own merit.

Taking into account the varying individual conditions to which the furniture could be subject once delivered, under no circumstances will we replace or refund items once 7 days has elapsed since delivery.

The details in section (E. Furniture, Designs and Characteristics) are not considor to be defect please make sure you read the part "E" below.


  1. Where an item has been returned using our 7 day return policy, a refund will be issued via a credit note to our customer’s account. Delivery charges incurred do not get credited.
  2. Impex Furniture reserves their right to decide whether a damaged or defective item is replaced or refunded. Where the refund option is selected, it will be issued via a Credit Note to our customer.


  1. All orders must be cancelled in writing via email. Please send cancellations to sales@impexfunriture.co.uk. Orders can only be cancelled prior to dispatch. Once the item has left the building the full delivery and return costs will be incurred.

Assembly and Care Terms and Conditions:- (Part of Returns, Damages, Defective Items, Refunds and Cancellations)

1. Before your furniture is delivered, please clear enough space for our Premier Delivery team to manoeuvre it safely into your room. (if 2 man delivery was selected, this applies to mostly large furniture items)
2. Check all the components/parts that they are in perfect condition before assembling, If in doubt please do not assemble the item and contact us as soon as possible and we will rectify the issue on priority basis.
3. Try to keep your furniture away from direct heat or air conditioning.
4. Light affects the colour of fabrics and leather; avoid overexposure to sunlight if you don’t want your furniture to fade.
5. Make sure all covers on loose cover suites are cleaned at the same time to prevent colour variations.
6. If your new sofa or chair has a recliner mechanism, always leave enough room for it to work. Don’t worry if it seems stiff at first, it will loosen over time.
7. If you have wooden floors, please use a protective felt on the feet (not supplied by us) of your furniture to prevent scratches.
8. Never drag or push the pieces across the floors/carpets as this will cause damage to the joints/legs and could result damaging wooden floors/carpets.
9. Leather / Faux Leather furniture may appear flat and creased when removed from packaging. Use the palms of your hands to smooth the cushions and leather; once air begins to circulate, they will fall into their original shape.
10. Open and close recliner / click clack mechanisms with care and never force them.
11. To keep leather sofas looking new, regularly wipe them with a slightly damp cotton cloth and a mild soap.
12. Try not to leave newspapers lying on your suite; ink can stain the cover.
13. Watch out for sharp objects like buckles, toys, and claws of pets as they can scuff and scratch the surface.
14. If you’ve got a light coloured suite, in particular pale leather, be aware that colour from denim jeans or non-colour-fast dark clothing can transfer to your furniture and cause discoloration.
15. Check all bolts, screws, legs and castors regularly to make sure they haven’t loosened.
16. If you have a bedstead with a mattress, use a mattress pad over the wooden slats to reduce wear on the mattress cover.
17. Plump your pillows regularly to keep them soft and comfortable.
18. Change your pillows every three years or so. When you do, you’ll notice the difference!
19. Storage drawers in divan beds are designed to carry lightweight items such as pillows, duvets, and linen. Try to avoid storing heavier items like books or toys. 
20. Make sure the air in your room is not too humid or too dry. Solid wood furniture’s joints can crack if the room temperature is too hot and can expand if it is too humid.
21. Carry stone or travertine table tops vertically, never horizontally to move them.
22. Use table mats on stone surfaces to protect the finish from hot plates and kitchenware.
23. Never put hot dishes or cups onto a table top or cabinet. 
24. Take care with sharp objects such as cutlery and pens and avoid dragging crockery across your table. 

E. Furniture, Designs and Characteristics
By placing an order with us, you are acknowledging the following:

  1. All weights, dimensions and finishes are approximate, some of our products are hand finished,  the product you receive may vary slightly from what is shown on the website.
  2. That on occasion, we may alter the designs or sizes of pieces slightly. We cannot accept these as faults but you can return the item with all original carriage charges and collections costs being at the buyer’s expense. If the item is for a specific purpose please be sure to email ahead before ordering to check that there are no specific changes that could affect its material usage.
  3. The majority of our furniture is hand crafted, and as a consequence, all sizes are offered as a guide only. We reserve the right to change specifications without prior notice.
  4. It is virtually impossible to accurately portray the actual colour of natural wood products or upholstery fabric in a web picture, due to differing screen resolutions, and natural variations from batch to batch. With regards to our wood furniture, we endeavour  to give the best portrayal of colour, but we cannot accept colour or shade differences as evidence of defects. As a general rule, dark items look lighter in reality, and light items look darker in reality. A close match is more likely if two or more items are purchased at the same time because they will come from the same batch. In terms of upholstery fabric, we highly recommend that you contact us to obtain a sample prior to purchasing if an exact colour match is required. If you wish to return an item because of a shade difference or any other reason, we are willing to offer a refund as long as we are informed within 7 days. However, original carriage charges and collection costs will be at the customer’s expense, and the returned item must be resalable as 'brand new' as per the terms stated in the section 'Returns'.

F. General Terms and Conditions

Cancellation by Us

  1. We reserve the right not to accept any order request if:
  2. We have insufficient stock to deliver the goods you have ordered
  3. We are unable to deliver to the delivery address on the order because it is not within our network coverage
  4. One or more of the goods ordered was incorrectly described or priced on the website;
  5. The payment transaction is not authorized
  6. If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 7 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Unforeseen Circumstances

While every effort is made to meet our customers’ demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.

Complaints and Remarks

  1. If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by facsimile, telephone or e-mail, the details of which are contained under the “Contact Us” page, or section J below.
  2. Any complaint will be dealt with fairly, effectively and confidentially. You will receive a formal written email response from us within 3-5 days. Your statutory rights as a consumer are unaffected.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected. 


These terms and conditions shall be governed by and construed in accordance with English law and you hereby agree to be subject to the jurisdiction of the Courts of England and Wales. All contracts are concluded in English. 15. Data Protection and Privacy 

Entire Agreement

  1. These terms and conditions together with our current website prices, delivery details, contact details and Privacy Policy set out the whole of our agreement relating to the supply of goods to you by us.
  2. Nothing said by any member of Impex Furniture staff on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us.
  3. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading. 

G. Intellectual Property Rights

The content of this Website is © Impex Furniture (or its third party licensors). You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us (or our licensors). You may not copy, reproduce, change, modify, license, transmit or sell any material or content contained herein (or supplied by Impex Furniture using other media) and you are permitted to use this material only as expressly authorized by us. Impex Furniture reserves the right to withdraw any material supplied (including but not limited to: images, descriptions, technical drawings and price lists), at any time and without prior notice.

H. Disclaimer

Impex Furniture  is providing this Website on an “as is” basis and makes no representations or warranties of any kind, whether express or implied, in relation to this Website, or its contents and disclaims all such representations and warranties. In addition, Impex Furniture makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information on this Website. The information contained in this Website may contain technical inaccuracies or typographical errors. All liability of Impex Furniture howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Neither Impex Furniture nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this Website and the purchase of products from this website (your statutory rights are not affected). This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Impex Furniture accepts no liability for any information or content contained in external third party websites which link to or from this Website.

Notwithstanding the a foregoing, none of these exclusions and limitations are intended to limit any rights you may have as a consumer under local or other statutory rights which may not be excluded nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of employees and/or agents.

I. Pricing Policy

It is the company’s policy to comply with the Code of Practice for traders on price indications issued by the D.T.I. Consumer and Competition Policy Directorate.