IMPEX FURNITURE UK
Terms & Conditions (B2B Only)
Wholesale Container Import Supply — United Kingdom
Welcome to Impex Furniture UK. Please read these Terms & Conditions carefully before placing an order or making any payment. These Terms apply exclusively to business-to-business (B2B) wholesale transactions. We do not supply to consumers. By placing an order or paying a deposit, you confirm that you are acting in the course of a business and that you have read, understood, and agreed to these Terms in full.
For any questions, please contact us at sales@impexfurniture.co.uk or call +44 7515 417170 before making any payment.
1. Governing Law & Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.
2. Product Descriptions & Availability
2.1 Product Information
All furniture is shipped directly from manufacturers and suppliers. While we strive for accuracy in product descriptions including sizes, materials, and colours, slight variations may occur due to manufacturing processes. All images, illustrations, and product descriptions are for reference purposes only. All specifications, dimensions, weights, quantities, and CBM figures are subject to final production confirmation. We reserve the right to modify product details at any time in light of technical or other developments.
2.2 Colour & Size Variations
Colour variations may occur due to individual screen settings and natural batch-to-batch variation in wooden, laminated, or upholstered products. All dimensions are approximate. Minor variations in size, weight, finish, colour shade, or packaging arising from manufacturing or shipping processes shall not be considered defects and do not entitle the Buyer to reject goods, withhold payment, or claim compensation.
2.3 Availability
All products are subject to availability from our suppliers. Delivery times may vary depending on supplier location, production schedules, and shipping conditions.
3. Prices & Payment
3.1 Pricing
All prices are quoted on a DAP (Delivered at Place) UK basis, excluding VAT, unless otherwise stated in writing. Prices are subject to change but customers will be charged the price quoted at the time of order confirmation. Prices may be affected by fluctuations in exchange rates and freight charges.
In the event of significant or extraordinary increases in shipping costs, freight surcharges, fuel surcharges, or unforeseen market conditions beyond our reasonable control, we reserve the right to revise pricing prior to shipment. The Buyer will be notified in writing of any such revision before it is applied.
3.2 Currency & Payment Methods
Payments are accepted in GBP, USD, and EUR via bank transfer or banker’s draft only.
3.3 Deposit & Balance Payments
A deposit of up to 50% of the order value is required to confirm an order. The remaining balance is payable in full prior to loading, unless otherwise agreed in writing. For in-stock or in-transit goods, 100% payment is required in advance prior to shipping.
3.4 Demurrage & Storage Charges
Shipping lines allow a limited free storage period after container arrival, typically up to 5 days. Payment must be made within the invoice deadline. Any demurrage, detention, or storage charges resulting from late payment shall be borne entirely by the Buyer, typically £100 per day or as levied by the shipping line.
4. Order Processing & Delivery
4.1 Order Processing Time
For custom or made-to-order items, production takes approximately 8 to 10 weeks from receipt of cleared deposit funds. Stock items can typically be shipped within 14 days of deposit payment. All timescales are estimates only and subject to factory schedules and shipping availability.
4.2 Shipping & Delivery
Standard shipping transit time is approximately 6 to 8 weeks from port of origin, subject to routing and shipping conditions. Any additional freight, fuel surcharges, or cost increases arising at the time of shipment may be applied to the final balance and will be notified to the Buyer in writing prior to shipment.
4.3 Marine Insurance
Marine insurance is not included in quoted prices but can be arranged at additional cost upon request. We strongly recommend securing marine insurance to protect your goods against loss or damage in transit. Where the Buyer declines to arrange marine insurance, the Seller accepts no liability for loss or damage occurring during transit, and transit risk for uninsured shipments passes to the Buyer upon loading at the port of origin.
4.4 Delivery Inspection
The Buyer must inspect goods at the time of unloading. Any visible transit damage must be noted on the delivery receipt at the time of delivery and reported to us in writing within 24 hours, supported by photographic and/or video evidence.
5. Order Confirmation & Cancellation
Orders are confirmed upon receipt of deposit payment in cleared funds. Within 5 business days of receiving the deposit, we will commit the deposit to the supplier and production will commence.
Once the deposit has been committed to the supplier and/or production has commenced — including procurement of raw materials, production planning, manufacturing, or packaging — the order is binding and cannot be cancelled or amended by the Buyer.
All deposits are non-refundable once committed to the supplier. In the event the Buyer requests cancellation after this point, we reserve the right to:
- Retain the full deposit paid;
- Recover any additional costs incurred as a direct result of the cancellation;
- Resell the goods to any third party without obligation to the Buyer.
Any amendments after this stage are strictly subject to supplier approval and may incur additional costs, which shall be borne by the Buyer.
6. Non-Payment
If the balance payment is not received within the specified timeframe, we will make reasonable efforts to allow additional time to clear the outstanding balance. However, if the balance remains unpaid, we reserve the right to arrange alternative payment methods or sell the goods (whether in transit or in storage) to a third-party buyer.
In such cases, any partial refund of the deposit will only be considered after full recovery of manufacturing costs, freight, storage, administrative charges, and any other associated costs. No refund is guaranteed.
7. Customs, VAT & Import Clearance
Where applicable, customs clearance shall be completed using the Buyer’s UK EORI number, with the Buyer acting as Importer of Record. It is the Buyer’s sole responsibility to ensure their EORI number is valid and that they are authorised to act as Importer of Record.
Import VAT shall be accounted for by the Buyer in accordance with applicable UK VAT regulations, including Postponed VAT Accounting (PVA) where applicable. The Seller accepts no liability for customs delays, duties, or penalties arising from the Buyer’s failure to comply with import requirements.
8. Returns, Damages & Defective Items
All goods are supplied on a B2B wholesale basis. No returns are accepted unless goods are confirmed as defective or damaged in accordance with the conditions below.
8.1 Transit Damage
Any visible transit damage must be noted on the delivery receipt at time of unloading and reported within 24 hours with photo/video evidence. We will assist in raising claims with the shipping company or insurer where applicable. Any compensation is subject to approval by the relevant carrier or insurer.
8.2 Manufacturing Defects
All defect claims must be reported within 2 days of delivery with clear photo/video evidence. Where a defect is confirmed, resolution may include replacement parts, repair, credit note, or partial refund, at our discretion and subject to supplier approval.
8.3 LCL Shipments
For Less than Container Load (LCL) shipments, defective items may be required to be returned to the original collection or delivery point in their original packaging for inspection before any resolution is offered.
8.4 FCL Shipments
For Full Container Load (FCL) shipments, minor defects or damages affecting individual items do not constitute grounds for rejection of the entire container. Claims are limited to the specifically affected items only.
8.5 Exclusions
We are not liable for damage or defects arising after delivery, including damage caused by incorrect handling, misuse, improper storage, assembly errors, or normal wear and tear. Minor cosmetic variations in finish, colour, or appearance that do not affect function or structural integrity are not considered defects.
8.6 Refunds
A full refund will only be considered where goods are confirmed as defective and cannot reasonably be rectified by repair, replacement parts, or partial compensation. Goods must be returned to or made available for collection by Impex Furniture UK at a designated location agreed in writing. No refund will be issued until goods have been received and inspected.
9. Assembly & Installation
Assembly instructions will be provided for all products requiring assembly. We advise customers to follow manufacturer guidelines carefully and to periodically check and tighten assembled items to avoid product damage or potential injury. We accept no liability for damage or injury arising from incorrect assembly or failure to follow assembly instructions.
10. Defect Policy (No General Warranty)
All goods are supplied on a wholesale B2B basis. We do not offer a general product warranty. Manufacturing defects must be reported within 2 days of delivery in accordance with our Returns & Defects policy set out in Clause 8 above.
Any claims beyond this window are subject to supplier approval and cannot be guaranteed. The warranty is void if the product is misused, incorrectly assembled, or handled in a manner not in accordance with the manufacturer’s guidelines.
11. Non-Circumvention
The Buyer shall not, directly or indirectly, approach, contact, negotiate with, or engage any supplier, manufacturer, factory, or agent introduced or disclosed by us, without our prior written consent. This obligation continues for a period of 3 years following the last transaction between the parties.
Any breach of this clause shall be considered a material breach of contract. We reserve the right to terminate all current and future supply arrangements and seek recovery of any resulting losses or damages.
12. Limitation of Liability
Our total liability to the Buyer in respect of any order, whether arising in contract, tort, breach of statutory duty, or otherwise, shall not exceed the invoice value of the affected goods only.
We shall not be liable for any indirect, consequential, or special losses, including but not limited to loss of profit, loss of revenue, business interruption, or delays.
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be lawfully excluded under applicable law.
13. Retention of Title
Legal and beneficial title to the goods shall remain vested in the Seller until full payment of the invoice value has been received in cleared funds. Until title passes, the Buyer shall hold the goods as bailee for the Seller, stored separately, in good condition, and clearly identified as the Seller’s property.
We reserve the right to recover goods in respect of which title has not yet passed, and the Buyer grants us an irrevocable licence to enter any premises where such goods are stored for this purpose.
14. Force Majeure
Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent caused by a Force Majeure Event. A Force Majeure Event means any event beyond a party’s reasonable control, including but not limited to: acts of God, fire, flood, earthquake, storm, epidemic or pandemic, acts of terrorism or war, government actions or sanctions, port congestion, shipping disruptions, carrier failures, factory shutdowns, or industrial action.
The affected party shall notify the other as soon as reasonably practicable and shall use all reasonable endeavours to mitigate the effects. If a Force Majeure Event continues for more than 90 days, either party may terminate the affected order upon written notice, subject to the deposit and cancellation provisions in Clause 5.
15. Amendments to These Terms
We reserve the right to amend, update, or replace these Terms & Conditions at any time. The version of these Terms in force at the time an order is confirmed (upon receipt of deposit) shall apply to that order. Updated Terms will be published at https://impexfurniture.co.uk/terms-and-conditions/ and, where reasonably practicable, notified to existing customers. Continued placement of orders following any update constitutes acceptance of the revised Terms.
16. General
These Terms apply to all orders placed with Impex Furniture UK unless otherwise agreed in writing and signed by an authorised representative of the Seller.
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be deemed severed and the remaining Terms shall continue in full force and effect.
No waiver of any breach of these Terms shall be considered a waiver of any subsequent breach.
These Terms constitute the entire agreement between the parties relating to the supply of goods and supersede all prior representations, agreements, or understandings, whether written or oral.
Nothing in these Terms shall exclude or limit any rights of the Buyer that cannot be excluded or limited under applicable law.
Impex Furniture UK
Email: sales@impexfurniture.co.uk
https://impexfurniture.co.uk/terms-and-conditions/
Please contact us before making any payment if you have any questions regarding these Terms.
