Impex Furniture UK – Terms and Conditions (B2B Only)
Welcome to the Impex Furniture UK website. Please read these terms and conditions carefully before using the website. These terms do not affect your statutory rights. By using this website, you agree to be bound by these terms, which govern all transactions on the website to the exclusion of any other terms and conditions.
We believe in transparency and simplicity—no complicated fine print. Our terms are straightforward, reflecting our commitment to providing the best products and services to our business customers. For any questions regarding these terms, please visit our website at www.impexfurniture.co.uk or contact us at sales@impexfurniture.co.uk.
Product Descriptions and Availability:
(i) Product Information:
All furniture is shipped directly from the manufacturers and suppliers. While we strive for accuracy in product descriptions (sizes, materials, colours), slight variations may occur due to screen settings or manufacturing processes. The seller reserves the right to modify product details at any time in light of technical or other developments. We make every effort to advertise our products accurately, but minor changes in designs or sizes by our suppliers are not considered faults.
(ii) Availability:
Products are subject to availability from our suppliers. Delivery times may vary depending on supplier location, production time, and shipping method.
(iii) Colour and Size Variations:
Customers should be aware that colour variations may occur due to individual screen settings. All dimensions provided are approximate. It is difficult to accurately portray the actual colour of wooden, laminated products or upholstery fabrics in web images due to differing screen resolutions and natural variations from batch to batch. While we make efforts to depict colours as accurately as possible, we cannot accept colour or shade differences as evidence of defects.
Payment Terms:
(i) Pricing:
Prices are subject to change without notice, but customers will be charged the price quoted at the time of purchase or deposit. Prices may change due to fluctuations in exchange rates and freight charges.
(ii) Currency:
Payments are accepted in GBP, USD, and EUR.
(iii) Payment Methods:
We accept payments via bank transfer or banker’s draft.
(iv) Deposits and Balance Payments:
Orders require an advance payment of 30-50%, with the remaining balance payable once the goods are ready for container loading.
Order Processing and Delivery:
(i) Order Processing Time:
For custom or made-to-order items, order processing takes 30 to 60 days. Stock items can be shipped within 14 days of deposit payment.
(ii) Shipping and Delivery:
Standard delivery time is approximately 30-40 days.
NOTE: Due to ongoing issues in the Red Sea near the Yemen border, deliveries may take 2 to 3 weeks longer as ships reroute via South Africa. (Updated August 2024)
(iii) Marine Insurance:
We strongly recommend securing marine insurance to protect your goods against losses due to accidents, damages, or container loss at sea. The buyer is responsible for arranging this insurance, which is available at an additional cost.
(iv) Delivery Inspection:
Customers are encouraged to inspect the furniture upon container delivery and promptly report any visible damage to the cartons or products, accompanied by photos or videos for documentation.
Return, Refund, and Cancellation Policies:
(i) Bespoke Products:
We do not accept cancellations, refunds, replacements, or any changes for bespoke products once they are in production or in transit.
(ii) Cancellation After Deposit Payment:
Cancellations are not accepted once the deposit has been paid directly to the manufacturer. We highly recommend discussing all aspects of your requirements with us before generating an invoice.
Payment Terms and Non-Payment Consequences:
If the balance payment is not received within the specified timeframe, we will make every reasonable effort to allow the customer additional time to clear the outstanding balance before delivery. However, if the balance remains unpaid despite an extension:
(i) We reserve the right to arrange alternative payment methods or
(ii) Sell the stock (in transit or in storage) to a third-party buyer.
In such cases, the deposit paid by the customer will be partially refundable, only if we can recover manufacturing costs, associated costs, and administrative charges. Any refund will be calculated after these expenses are deducted from the deposit.
Damages & Defective Items:
(i) Rest assured, we prioritize excellent after-sales service.
(ii) While it’s unlikely that goods will be damaged during transit, if any damage occurs, we will dispute the issue directly with the shipping company and compensate the customer accordingly.
(iii) We require photo/video evidence of the damaged or defective product to investigate the issue. If the defect or damage is confirmed as a manufacturing fault, we will forward the claim to the manufacturer for resolution (e.g., rectification, reimbursement, or sending replacement parts).
(iv) If the goods were supplied as LCL (Less than Container Load) and a manufacturing defect is identified, the end user must report the claim within 2 days of delivery with clear photo/video evidence. Upon verification of a genuine manufacturing fault, we may offer reimbursement or compensation. In such cases, the product must be returned to its original collection point in its original packaging for physical inspection before any resolution is finalized.
Assembly and Installation:
(i) Assembly Requirements:
Assembly instructions will be provided for products requiring assembly.
(ii) Customer Responsibility:
We advise customers to periodically tighten assembled items to avoid product damage and potential injury.
Warranty and Guarantees:
(i) Warranty:
Impex Furniture UK provides a one-year manufacturer warranty on all products unless stated otherwise.
(ii) Warranty Conditions:
The warranty is void if the product is misused, incorrectly assembled, or handled in a manner not in accordance with the manufacturer’s guidelines.
Force Majeure:
Impex Furniture UK will not be held liable for delays or failure to meet obligations caused by events outside its reasonable control (e.g., acts of God, strikes, war, etc.).
General Information:
(i) Updates:
Impex Furniture UK reserves the right to update these terms and conditions without prior notice. Changes will take effect on the date they are posted.
Contact Us:
Impex Furniture UK
Telephone: +44 7515 417170
Sales Contact: sales@impexfurniture.co.uk
