Terms and Conditions: (B2B Only)
Welcome to the Impex Furniture UK website terms and conditions for use. Please read them through carefully before using the website. They do not affect your statutory rights. Your continued use of this website constitutes your agreement to be bound by these terms and conditions which shall also govern all transactions on the website to the exclusion of any other terms and conditions.
We believe in transparency, not in complicated fine print or lengthy terms and conditions. Our terms are straightforward, as we are committed to providing the best products and services to our business customers. For any questions regarding these terms, please visit our website at www.impexfurniture.co.uk or contact us at sales@impexfurniture.co.uk. We are happy to assist with any concerns.
- Product Descriptions and Availability:
(i) Product Information: All furniture is shipped directly from the manufacturers and suppliers. While we strive for accuracy in our product descriptions (sizes, materials, colours), slight variations may occur due to screen settings or manufacturing processes and products enhancement.
The seller reserves the right to alter or modify the product or information contained herein at any time in light of technical or other developments. We try our best to advertise our products on the website or quoted directly as accurately as possible on occasion, we may/our partner/suppliers alter the designs or sizes of pieces slightly. We cannot accept these as faults.
(ii) Availability: Products are subject to availability from our suppliers, and delivery times may vary depending on their location, production time, and shipping method.
(iii) Colour and Size Variations: Customers are informed that colour variations may occur due to individual screen settings. All dimensions provided are approximate. It is virtually impossible to accurately portray the actual colour of wooden, laminated products or upholstery fabric in a web picture, due to differing screen resolutions, and natural variations from batch to batch. We endeavour to give the best portrayal of colour, but we cannot accept colour or shade differences as evidence of defects.
- Payment Terms:
(i) Pricing: Prices are subject to change without notice, but customers will be charged the price quoted at the time of their purchase/deposit. Prices are confidential and may change due to exchange rates and freight fluctuations.
(ii) Currency: Payments are accepted in GBP, USD, and EUR.
(iii) Payment Methods: We accept payments via bank transfer or banker’s drafts.
(iv) Deposits and Balance Payments: Orders require an advance payment of 30-50%, with the remaining balance payable once the goods are ready and prepared for container loading.
- Order Processing and Delivery:
(i) Order Processing Time: For custom or made-to-order items, the order processing time is between 30 to 60 days, and for stock items, we can ship within 14 days of deposit payment.
(ii) Shipping and Delivery: Standard delivery time is approx. 30-40 days.
NOTE: Please note that deliveries are currently taking longer than usual due to ongoing issues in the Red Sea near the Yemen border. Ships are rerouting via South Africa, resulting in an additional 2 to 3 weeks of transit time. (Updated August 2024)
(iii) Marine Insurance: We highly recommend securing marine insurance for your goods to protect against potential losses from accidents, damages, or container loss at sea. This service is available at an additional cost.
(iv) Delivery Inspection: Customers are encouraged to inspect the furniture upon container delivery and promptly report any visible damage to the cartons or products, accompanied by photos or videos for documentation.
- Return, Refund, and Cancellation Policies:
(i) Bespoke Products: We do not accept cancellations, refunds, replacements or any changes of bespoke products if they are already under production or enroute.
(ii) Please note we will not accept cancellation once we paid your deposit directly to the manufacturer. We highly recommend to discuss all aspects of your requirements with us before generating an invoice.
- Damages & Defective Items:
(i) First of all, rest assured that we will not let you down when it comes to after-sales service.
(ii) It is highly unlikely that your goods will get damaged while in transit, but In case if there is any damage to the goods due to transportation, we will dispute this directly with shipping companies and will compensate you accordingly.
(iii) We would need evidence of the damaged/defective product in the form of digital photographs/video. We will then investigate the issue to determine that the product was not misused and that the defect/damage is purely manufacturer’s fault. We will then forward your claim to the manufacturer for them to rectify/reimburse in the next shipment or send parts where possible.
- Assembly and Installation
(i) Assembly Requirements: Any products require assembly. Assembly instructions will be provided where necessary.
(ii) Customer Responsibility: We advise customers to periodically tighten assembled items to avoid damage to the product and potential injury.
- Warranty and Guarantees:
(i) Warranty: Impex Furniture UK provides a standard one-year manufacturer warranty on all products unless stated otherwise.
(ii) Warranty Conditions: The warranty is void if the product is misused, incorrectly assembled, or handled in a manner not in accordance with the manufacturer’s guidelines.
- Force Majeure
(i) External Events: Impex Furniture UK is not liable for delays or failure to meet obligations caused by events outside its reasonable control (e.g., acts of God, strikes, war, etc.).
- General Information
(i) Updates: Impex Furniture UK reserves the right to update these terms and conditions without prior notice. Changes will take effect from the day they are posted.
Contact us:
Impex Furniture UK
Telephone: +447515417170
Sales Contact: sales@impexfurniture.co.uk
